Compensation policy

We at PageFly strive to provide the best possible support to our users. We have a team of experienced and dedicated support staff who are available 24/7 to help you with any questions or issues you may have. However, we understand that sometimes things can go wrong and we may not be able to meet your expectations.

In cases where a financial loss happens due to malfunction in PageFly app, this compensation policy will be applicable. The Compensation policy is therefore, designed based on principles of transparency and fairness in the treatment of customers.

The offer is made “without prejudice” and does not constitute an admission of legal liability. The compensation policy does not apply when a customer has started legal proceedings against PageFly.

What we can cover

1. Financial loss

PageFly will compensate users for actual financial losses caused by malfunctions in the PageFly app. This includes losses such as ad costs, revenue loss, and other expenses that can be directly attributed to the malfunction.

If PageFly is unable to remedy the situation or remedy it sufficiently speedily to prevent the loss, then the user will be eligible for compensation. The amount of compensation will be determined on a case-by-case basis, but it will be based on the actual loss suffered by the user.

2. Data loss

PageFly will compensate users for actual data losses caused by malfunctions in the PageFly app. This includes losses such as page data, analytics data, and other information that can be directly attributed to the malfunction.

If PageFly is unable to recover the data, then the user will be eligible for compensation. The amount of compensation will be determined on a case-by-case basis, but it will be based on the actual value of the data lost.

What we cannot cover

1. Unquantifiable loss

PageFly will not compensate users for losses that are unquantifiable. This includes losses such as opportunity losses, reputational losses, and other losses that cannot be easily measured in monetary terms. This is because it is difficult to quantify the value of inconvenience or distress, and it would be unfair to other users who have suffered more significant losses.

However, PageFly is committed to providing a quality product and service to its users. If a malfunction in the PageFly app causes a user to experience inconvenience or distress, then PageFly will work with the user to resolve the issue.

As part of saying sorry for the unacceptable service, PageFly may consider making a goodwill gesture, which may take the form of free service offered by PageFly. The specific goodwill gesture will be determined on a case-by-case basis, but it will be based on the severity of the inconvenience or distress suffered by the user.

2. Loss caused by non-PageFly factors

PageFly will not compensate users for losses caused by malfunctions in the Shopify system, theme, 3rd party app, or other non-PageFly factors. This is because PageFly does not have control over these systems and apps.

The PageFly support team will work with the user to identify the source of the problem and to find a solution. If the problem is caused by a non-PageFly system or app, then the PageFly support team will try to help the user contact the appropriate support team.

It is important to note that the PageFly support team is not responsible for providing support for non-PageFly systems or apps. However, we will do their best to help users find the information and support they need.

3. Force Majeure

PageFly will not compensate users for losses caused by unforeseen events beyond our control. This includes events such as civil commotion, sabotage, lockout, strike or other labor disturbances, accident, fires, natural disasters or other “Acts of God”, war, damage to the company's facilities, absence of the usual means of communication or all types of transportation, etc.

However, PageFly is committed to providing a quality product and service to its users. If an unforeseen event prevents PageFly from performing its obligations, then PageFly support team will try to help users find a workaround or alternative solution within our possible scope.

Compensation calculation

Compensation and goodwill gestures are discretionary and are not automatic, even where mistakes have been acknowledged.

The amount of compensation will be determined on a case-by-case basis, but it will be based on the following factors:

  • The severity of the loss.
  • The extent to which the loss was caused by a malfunction in the PageFly app.
  • The amount of the app fee that users paid to PageFly.

Based on discretion, some examples of compensation PageFly may consider including:

  • Refund app charge in the past
  • Free app subscription for a limited amount of time
  • Free slots added in current plan
  • Discount for app charge applied in future billing cycle

PageFly will offer compensation for loss caused by malfunctions in the PageFly app, but the amount of compensation will not be higher than the app fee that users paid to PageFly.

The suggested levels are intended to ensure that payments are both consistent and fair, but decisions will always be made on a case-by-case basis and are subject to the discretion of PageFly.

Claim for compensation

To be eligible for compensation, users must:

  • Provide proof of the loss. This can include documentation such as invoices, receipts, or bank statements.
  • Demonstrate that the loss was caused by a malfunction in the PageFly app. This can be done by providing screenshots, error messages, or other evidence.
  • File a claim within a reasonable amount of time after the loss occurred.

Please keep receipts for all amounts you are claiming. PageFly will not be able to reimburse you for any reasonable expenses if you are not able to provide us with evidence to our reasonable request that you incurred these costs.

All claims for compensation must be submitted through this form. PageFly will not handle any compensation requests that are made outside of this form. This is to ensure that all claims are properly reviewed and processed following our policy.

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