Privacy Policy

Welcome to the website (the “Site”) of PageFly. This Site is operated by PageFly (“PageFly”, “we”, “us” and/or “our”) and has been created to provide information about PageFly and our product and service offerings that link to this Privacy Policy, including our page building software tools (the “App”). This Privacy Policy describes how we collect, use, disclose, and otherwise process Personal Information in connection with our Services.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

The Information the Site Collects

We may collect the following Personal Information from our Site visitors:

  • Inquiry Information, including the content of a contact form submission;
  • Analytics Data, collected via cookie associated with Shopify and Google Analytics, if you give us your consent.

The Information the App Collects

After you install the App and give permission, we will collect the following information from your Store:

  • Store information
  • Store ID
  • Store plan
  • Store domain
  • Order information (only for analytics feature)
  • Order ID
  • Total price of order
  • Store owner
  • Name
  • Email address
  • Country
  • ZIP code
  • City
  • Phone number
  • App utilization
  • Date of installation, upgrade, uninstallation.
  • Payment history.
  • All operations inside the App.
  • Device used
  • Browser information (type, version, language)
  • Operating system
  • Contact via Live Chat window.

Additionally, we collect the following information from your store visitors to pages created by the App:

  • Page visits
  • Clicks on tracking objects on the page
  • Purchases happening on the page

Disclosure: PageFly use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

How Do We Collect the Data?

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:

  • “Cookies” are data files that are placed on the client device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

How We Use Your Cookies

List of Cookies Used on PageFly Site and App:

Cookie
Type
Description
secure_customer_sigStrictly NecessaryShopify sets this cookie to be used in connection with customer login.
_orig_referrerStrictly NecessaryShopify sets this cookie to be used in connection with the shopping cart.
_landing_pageAnalytics and CustomizationShopify installs this cookie to track landing pages.
_yAnalytics and CustomizationThis cookie is associated with Shopify's analytics suite.
_sAnalytics and CustomizationThis cookie is associated with Shopify's analytics suite.
_shopify_yAnalytics and CustomizationThis cookie is associated with Shopify's analytics suite.
_shopify_sAnalytics and CustomizationThis cookie is associated with Shopify's analytics suite.
_gaAnalytics and CustomizationThe _ga cookie, installed by Google Analytics, calculates visitor, session, and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gidAnalytics and CustomizationInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_gcl_auAnalytics and CustomizationProvided by Google Tag Manager to experiment with advertisement efficiency of websites using their services.
_shopify_sa_tAnalytics and CustomizationThis is a Shopify analytics cookie relating to marketing and referrals.
_shopify_sa_pAnalytics and CustomizationThis is a Shopify analytics cookie relating to marketing and referrals.
_ga_KN8FCMCEH4Analytics and CustomizationThis cookie is installed by Google Analytics.
soundestIDAnalytics and CustomizationThis cookie is set by the provider Omnisend. This cookie is used for determining if a visitor is new to the website or the visitor had visited before.
omnisendSessionIDAnalytics and CustomizationThis cookie is set by the provider Omnisend. This cookie is used for setting a unique ID for the session. The cookie collects information on visitor behavior on the website for statistical purposes.
omnisendAnonymousIDAnalytics and CustomizationThis cookie is set by the provider Omnisend. This cookie is used for storing the user’s activity on the website with a unique ID. The cookie encrypts the visitor data for the security of user data.
soundest-viewsAnalytics and CustomizationThis cookie is used to count the number of page views in a session.
_gatAnalytics and CustomizationThis cookie is installed by Google Universal Analytics to restrain request rates and thus limit the collection of data on high-traffic sites.
crisp-client/*Performance and FunctionalitiesAll the cookies that are required so that the Crisp Chat works and is able to restore a visitor message history. Without those cookies, you would have a new chat session every time you switch to a new page, trigger messages would fire multiple times, and the chatbox would behave erratically. Note that all the cookies with the prefix crisp-client/ are used for technical or chatbox service purposes only;
shared_profilePerformance and FunctionalitiesNecessary for chatbox functionalities; they have the same use as crisp-client/*
fs_uidAnalytics and CustomizationThis cookie is used by FullStory for session tracking. 

The Information the App doesn't Collect

In order to provide data for the analytics feature, we need to ask permission to view your orders. We only collect Order ID and Total price of order.

We don’t collect, use or store information such as customer names, e-mail addresses, phone numbers, physical addresses, geolocations, and IP addresses; which is included in the permission due to the lack of granularity in Shopify permission mechanism. 

How Do We Use Your Information?

We use the collected information in order to provide the Service and to operate the App. Specifically:

Collectable Information
Purpose of use
Store informationTo support all features running in App and make the App work properly
Order informationTo keep track of order value and determine store revenue generated from the pages created with the App
Store ownerTo communicate and provide you with information or advertising relating to our products or services.
The App utilizationTo improve the App experience and apply behavioral promotion.
Analytics dataTo help us customize the Site to improve your experience

Sharing the Information

We may share the Information we collect to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. However, we will only share this information to a third party with your consent.

Behavioral Advertising 

As described above, we use the Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by: hitting the “Unsubscribe” button at the footer of each email. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Your Rights

If you are a European resident, you have the right to access the information we hold about you and to ask that your information be updated or deleted. If you would like to exercise this right, please visit your App account > Settings > Privacy.

If your store visitors are in Europe or California and you want to limit tracking for those customers, please adjust Customer privacy in your Shopify store settings (more information can be found at https://help.shopify.com/en/manual/your-account/privacy/cookies#tracking-european-customers-and-gdpr-compliance), we will limit our tracking accordingly.

Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention 

We hold all collected information until one of the following things happens:

  • You explicitly exercise your right of deleting the data.
  • You uninstall the app with the indication of data deletion.

If you want to stop sharing order information, please go to Settings > Account Privacy and Disable PageFly tracking.

Survey Response & Incentive Policy

At PageFly, we highly value the feedback and insights provided by our users through surveys. To ensure the integrity of our data and maintain fairness in our incentive program, we have established the following policies regarding qualified survey responses and incentives. These policies apply to all users participating in our survey program.

1. Qualified Survey Responses

To be considered a qualified survey response and eligible for the incentive, respondents must meet the following criteria:

  • Genuine Feedback: The survey response should provide genuine and constructive feedback about the user's experience with PageFly.
  • Installation Duration: The user must have kept PageFly installed for at least 48h before participating in the survey. This helps us gather insights from users who have had a meaningful experience with our platform.
  • Value-added Feedback: The survey response should include valuable insights, suggestions, or comments that contribute to our understanding of how to enhance the user experience. Responses that are overly brief or lack meaningful content may be considered ineligible.

2. Incentive Eligibility

PageFly offers a certain amount of incentive to express our gratitude for your time and insights. To qualify for the incentive, respondents must fulfill the following conditions:

  • Genuine Responses: The survey response must meet the criteria mentioned in the "Qualified Survey Responses" section above.
  • Single Response: Each respondent is eligible for the incentive only once. Multiple responses from the same respondent will not result in additional incentives.
  • Valid Contact Information: Respondents must provide valid contact information for incentive distribution. Inaccurate or incomplete contact details may lead to forfeiture of the incentive.

3. Exclusion of Ineligible Responses

The following cases are considered ineligible and may not qualify for the survey incentive:

  • Immediate Churn: Responses from users who uninstall PageFly within the first day or shortly after installation will not be eligible for the incentive.
  • Multiple Responses: If multiple survey responses are submitted from the same user within a short timeframe (e.g., less than 7 days), only the first response will be considered eligible for the incentive.
  • Shopify Trial Plan: Users who are on a trial plan with Shopify may not be eligible for the survey incentive. We encourage feedback from paying customers to ensure the most valuable insights are rewarded.

4. Data Processing and Usage

By participating in our survey, users agree that:

  • Submitted responses may be used for analysis, product enhancements, and marketing purposes.
  • Personal information will be handled in accordance with our Privacy Policy.

5. Policy Enforcement

PageFly reserves the right to review and verify survey responses for compliance with these policies. In case of any violations, we may exclude responses from the incentive program and take appropriate actions. We appreciate your understanding and cooperation in maintaining the quality and authenticity of our survey program.

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at happytohelp@pagefly.io or by mail using the details provided below:

Recipient:

  • BraveBits JSC.

Address:

  • 2th floor Ecolife Capitol, 58 To Huu
  • Me Tri, Nam Tu Liem District
  • Hanoi, Vietnam 100000

Further information about BraveBits Company, please visits: https://bravebits.co/

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