Welcome to the website (the “Site”) of PageFly. This Site is operated by PageFly (“PageFly”, “we”, “us” and/or “our”) and has been created to provide information about PageFly and our product and service offerings that link to this Privacy Policy, including our page building software tools (the “App”). This Privacy Policy describes how we collect, use, disclose, and otherwise process Personal Information in connection with our Services.
The Information the Site Collects
We may collect the following Personal Information from our Site visitors:
- Inquiry Information, including the content of a contact form submission;
- Analytics Data, collected via cookie associated with Shopify and Google Analytics, if you give us your consent.
The Information the App Collects
After you install the App and give permission, we will collect the following information from your Store:
- Store information
- Store ID
- Store plan
- Store domain
- Order information (only for analytics feature)
- Order ID
- Total price of order
- Store owner
- Name
- Email address
- Country
- ZIP code
- City
- Phone number
- App utilization
- Date of installation, upgrade, uninstallation.
- Payment history.
- All operations inside the App.
- Device used
- Browser information (type, version, language)
- Operating system
- Contact via Live Chat window.
Additionally, we collect the following information from your store visitors to pages created by the App:
- Page visits
- Clicks on tracking objects on the page
- Purchases happening on the page
How Do We Collect the Data?
We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:
- “Cookies” are data files that are placed on the client device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
How We Use Your Cookies
List of Cookies Used on PageFly Site and App:
Cookie
| Type
| Description | Duration |
|---|
| secure_customer_sig | Strictly Necessary | Shopify sets this cookie to be used in connection with customer login. | 1 year |
| _orig_referrer | Strictly Necessary | Shopify sets this cookie to be used in connection with the shopping cart. | 14 days |
| _landing_page | Analytics and Customization | Shopify installs this cookie to track landing pages. | 14 days |
| _y | Analytics and Customization | This cookie is associated with Shopify's analytics suite. | 1 year |
| _s | Analytics and Customization | This cookie is associated with Shopify's analytics suite. | 30 minutes |
| _shopify_y | Analytics and Customization | This cookie is associated with Shopify's analytics suite. | 1 year |
| _shopify_s | Analytics and Customization | This cookie is associated with Shopify's analytics suite. | 30 minutes |
| _ga | Analytics and Customization | The _ga cookie, installed by Google Analytics, calculates visitor, session, and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. | 2 years |
| _gid | Analytics and Customization | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. | 1 day |
| _gcl_au | Analytics and Customization | Provided by Google Tag Manager to experiment with advertisement efficiency of websites using their services. | 3 months |
| _shopify_sa_t | Analytics and Customization | This is a Shopify analytics cookie relating to marketing and referrals. | 30 minutes |
| _shopify_sa_p | Analytics and Customization | This is a Shopify analytics cookie relating to marketing and referrals. | 30 minutes |
| _ga_KN8FCMCEH4 | Analytics and Customization | This cookie is installed by Google Analytics. | 2 years |
| soundestID | Analytics and Customization | This cookie is set by the provider Omnisend. This cookie is used for determining if a visitor is new to the website or the visitor had visited before. | session |
| omnisendSessionID | Analytics and Customization | This cookie is set by the provider Omnisend. This cookie is used for setting a unique ID for the session. The cookie collects information on visitor behavior on the website for statistical purposes. | 30 minutes |
| omnisendAnonymousID | Analytics and Customization | This cookie is set by the provider Omnisend. This cookie is used for storing the user’s activity on the website with a unique ID. The cookie encrypts the visitor data for the security of user data. | 1 year |
| soundest-views | Analytics and Customization | This cookie is used to count the number of page views in a session. | session |
| _gat | Analytics and Customization | This cookie is installed by Google Universal Analytics to restrain request rates and thus limit the collection of data on high-traffic sites. | 1 minute |
| crisp-client/* | Performance and Functionalities | All the cookies that are required so that the Crisp Chat works and is able to restore a visitor message history. Without those cookies, you would have a new chat session every time you switch to a new page, trigger messages would fire multiple times, and the chatbox would behave erratically. Note that all the cookies with the prefix crisp-client/ are used for technical or chatbox service purposes only; | 1 year |
| shared_profile | Performance and Functionalities | Necessary for chatbox functionalities; they have the same use as crisp-client/* | 1 year |
| fs_uid | Analytics and Customization | This cookie is used by FullStory for session tracking. | 1 month |
The Information the App doesn't Collect
In order to provide data for the analytics feature, we need to ask permission to view your orders. We only collect Order ID and Total price of order.
We don’t collect, use or store information such as customer names, e-mail addresses, phone numbers, physical addresses, geolocations, and IP addresses; which is included in the permission due to the lack of granularity in Shopify permission mechanism.
How Do We Use Your Information?
We use the collected information in order to provide the Service and to operate the App. Specifically:
Collectable Information
| Purpose of use
|
|---|
| Store information | To support all features running in App and make the App work properly |
| Order information | To keep track of order value and determine store revenue generated from the pages created with the App |
| Store owner | To communicate and provide you with information or advertising relating to our products or services. |
| The App utilization | To improve the App experience and apply behavioral promotion. |
| Analytics data | To help us customize the Site to improve your experience |
Sharing the Information
We may share the Information we collect to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. However, we will only share this information to a third party with your consent.
Behavioral Advertising
As described above, we use the Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by: hitting the “Unsubscribe” button at the footer of each email. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Your Rights
If you are a European resident, you have the right to access the information we hold about you and to ask that your information be updated or deleted. If you would like to exercise this right, please visit your App account > Settings > Privacy.
If your store visitors are in Europe or California and you want to limit tracking for those customers, please adjust Customer privacy in your Shopify store settings (more information can be found at https://help.shopify.com/en/manual/your-account/privacy/cookies#tracking-european-customers-and-gdpr-compliance), we will limit our tracking accordingly.
Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
We hold all collected information until one of the following things happens:
- You explicitly exercise your right of deleting the data.
- You uninstall the app with the indication of data deletion.
If you want to stop sharing order information, please go to Settings > Account Privacy and Disable PageFly tracking.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at happytohelp@pagefly.io or by mail using the details provided below:
Recipient:
Address:
- 2th floor Ecolife Capitol, 58 To Huu
- Me Tri, Nam Tu Liem District
- Hanoi, Vietnam 100000
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