What Is A Shopify FAQ Page?
FAQ stands for Frequently Asked Questions. This page is often included in company websites or online stores to address common questions about products and services. If you're the owner of a Shopify store, consider using a Shopify FAQ page template to reduce customer inquiries. Templates allow you to efficiently organize answers to common questions, such as shipping terms, payment methods, and more, ensuring a smoother user experience."
No | Company name | Online Store | Industry | FAQ page |
1 | Amazon Canada | eCommerce | https://www.amazon.ca/gp/help/customer/display.html?nodeId=508510&ref_=nav_em_cs_help_0_1_1_45 | |
2 | Shopee Malaysia | eCommerce | https://help.shopee.com.my/my/s/topic/0TO6F000000QzGAWA0/for-seller | |
3 | Nem Fashion Canada | Fashion retailing | ||
4 | Decathlon France | Sport accessories & clothing | ||
5 | H&M Vietnam | Fashion retailing |
The questions on the FAQ pages vary depending on the industry that companies operate in.
For example, eCommerce platform Shopify has their own FAQ page below:
Why an Shopify FAQ Page is Essential?
Beside its basic function, a Shopify FAQ page plays a supportive role for other functions:
- Solves uncertainty from new customers. This can relieve customers anxiety in purchasing decisions.
- Decreases workload for customer support activities. Most customers have questions on pricing, payment methods, and so on. The repetitive questions can be burdens for staff. The FAQ page is a public channel for customers to find solutions by themselves.
- Increase SEO efficiency by building a Shopify FAQ template. FAQ pages can appear in Google search results which means more traffic for your website.
- Builds trust. Customers want to see that you recognize their pain points and can address them clearly.
- Stops people leaving in frustration. Your FAQ Shopify page is your last line of defense before visitors drop off in frustration. Make sure it’s clear.
The Shopify FAQ page provides information on how to start out with Shopify, payment information and shipping with Shopify.
They provide a lot of information on the eCommerce market in general, and on their platform specifically.
First-time users of Shopify can take comfort in having their problems addressed directly, giving them more confidence to use the platform.
Core Elements of a Shopify FAQ Page
To ensure your FAQ page is both functional and user-friendly, follow these best practices:
1. Categorize Questions: Group related questions, such as "Shipping," "Payments," and "Returns," for easier navigation.
- Shipping: Details on shipping methods, costs and times, as well as tracking options for orders.
- Payments: Solutions for shoppers to process a payment transaction
- Returns: Clear policies on returning items.
2. Use a Search Bar: Implement a search bar for larger FAQ sections.
3. Keep it Simple: Write concise answers, using bullet points where necessary.
4. Optimize for Mobile: Ensure your FAQ page looks great on all devices.Updating the FAQ regularly will help keep the information relevant and accurate.
5. Other: the content of these questions varies depending on the industry.
Read more: 10 Best Shopify Blog Templates made with PageFly
How to Find Popular Shopify FAQ Template?
There are no official rules for displaying a FAQ Shopify page. However, if you want to have a look at how this page is often designed, you can go to well-known brands or even your competitors to see how they’re doing it.
However, if you want to have a look at how this page is often designed, you can go to well known brands or even your competitors to see how they’re doing it.
Here are some websites that have great examples.
Firstly, private websites in themes such as Maestrooo, Typeform, Outofthesandbox or apps providing FAQ themes creation. These apps are often paid choices. They provide Shopify FAQ page templates for your store.
If you want to create a free Shopify FAQ page, you can use some Page builder app that have free plan such as PageFly. This app provide free FAQ page template that you can use to build your own FAQ page.
How to Create a FAQ Page in Shopify?
First, you’ll need a template. Then, install PageFly from the Shopify app store. It’s ranked first with 4.9 stars (11,000+ Reviews) in the page builder apps list.
Building a FAQ page for Shopify store is easy and doesn’t require any coding skills just using the PageFly template:
If you want complete training on how to build a FAQ page for Shopify, check this guideline step by step: How to create a FAQ page with PageFly?.
Shopify FAQ Example Pages
Let’s look at some Shopify FAQ example pages so you can take a bit of inspiration.
Factory 43
Factory 43 uses an uncluttered design to their FAQ page. They stick to the most crucial concerns.
For a Shopify FAQ example, their questions are written directly, like “Where’s my refund?”, allowing customers to quickly find the information they need."
Shwood
This FAQ page is more lively with a cover image. Questions are hyperlinked with related answers.
The design is unique and fitting with the rest of the website style. If you click on specific questions, you can see longer questions explanations.
Shopify platform
This last example will be familiar with Shopify merchants. The main difference between Shopify’s FAQ page and the two other examples is the sheer amount of information available.
Shopify gives information on everything from themes and apps to shipping and partner services.
The topics walk you through the average merchants journey with the platform. They start with selling and shipping and move into expansion and moving up the paid plans.
All of this is laid out simply and clearly.
For more Shopify Page Templates and Tutorial, Check Out:
- Shopify Shipping Policy Page: Templates and Tutorial
- Shopify Thank You Page: How To Edit & Customize It
Key Take Away Points
- You need to understand how to use Shopify FAQ effectively before building your own FAQ Shopify page.
- There are no official rules for FAQ Shopify page display.
- You can use Shopify page builder apps like PageFly to build your own FAQ Shopify page efficiently.
- You’ll need to audit your site to figure out the questions you still need to answer
