Shopify Issues: Top 16 Issues Solved!

Running a Shopify store comes with incredible benefits, but understanding how Shopify works can help you navigate potential challenges more effectively. As a store owner, it is normal to encounter Shopify issues. But if left unsolved, they could disrupt your business operations and hinder  its growth.

But here’s the good news: every problem has a solution! This article is your ultimate guide to identifying and fixing the most common problems with Shopify. We’ll cover everything from basic hiccups to advanced technical challenges.

So stick around, and by the end, you’ll have the tools and insights to run your store seamlessly!

Shopify Issues Related To Sales

Source: Pexels

Hitting sales roadblocks like low traffic or abandoned carts is tough. These Shopify known issues can feel discouraging, but don’t worry, we’ll cover practical solutions in this section to help you get back on track.

Poor Site Speed

When tackling Shopify issues, slow site performance is a common culprit that can hurt both conversions and SEO.

According to Think With Google, for every second delay in mobile page load, conversions can fall by up to 20%. As such, you should pay serious attention in optimizing your Shopify online store for speed.

How to Improve Site Performance

• Compress images: use image compression tools like TinyPNG to make your pages faster to load.
• Choose your theme wisely: Use a lightweight theme from Shopify’s store for faster loading. If you’re looking for a lightweight and highly customizable theme check out the Blum Shopify theme.
• Remove unused Shopify apps: Limit heavy apps and scripts and uninstall those you don’t need.
• Maximize Shopify CDN: Leverage Shopify’s CDN for quick load times worldwide.
• Use clean codes: Minify your code and reduce redirects to eliminate unnecessary delays.
• Optimize for mobile users: Prioritize mobile optimization to ensure smooth browsing on all devices.

Low Web Visits

If your store isn’t seeing enough visitors, it could be due to gaps in your marketing strategy or poor SEO practices. A comprehensive Shopify guide can help identify and address these issues, ensuring your online store gets the visibility it deserves.

Shopify known issues such as low web visits often stem from a lack of targeted traffic. To boost visibility and draw in potential customers, you’ll need a solid, content marketing plan alongside your paid ads.

How to increase online store visits

• Optimize for keywords: Use tools like Google Keyword Planner to target phrases your audience searches when looking for your products. You can use these keywords and phrases in your product descriptions or individual pages.
• Leverage the power of blogs: Create blog content that’s relevant and engaging while targeting common keywords used by your audience.
• Integrate with social media: Leverage social media platforms to promote your store and connect with your audience. Consider using social apps such as Vibe to make your Instagram page shoppable.
• Use paid ads: Invest in paid ads like Facebook Ads for quick visibility and targeted reach.

High Bounce Rates

One of the common Shopify known issues such as high bounce rates often points to poor website design or difficult navigation. If visitors leave without exploring further, your site might not be delivering a great user experience.

How to reduce bounce rates

• Wow with your design: Design visually appealing pages with easy-to-use navigation, ensuring a smooth browsing experience. Consider using PageFly Landing Page Builder to create unique and lightweight pages.
• Improve your copywriting: Use compelling headlines and CTAs to keep users engaged and guide them to the next steps.
• Be available for questions: Implement live chat support to address visitor questions in real-time and boost customer confidence.
• Test what works: Run A/B tests on different layouts using Shopify’s analytics or third-party tools to see what works best.

Not Generating Enough Sales

One of the issues with Shopify related to sales is attracting visitors but failing to convert them into customers. This can stem from unclear value propositions or a checkout process that’s too complicated.

How to generate more sales

• Communicate your value: Showcase your USPs on product pages to clearly communicate why your product stands out.
• Establish credibility: Build trust with customer reviews and secure payment badges, easing buyer hesitation.
• Reduce checkout friction: Streamline the checkout process to minimize friction and prevent cart abandonment.
• Incentivize purchases: Offer incentives like discounts or free shipping for first-time buyers to drive initial conversions.
• Offer product upsells or cross-sells: This can be presented as recommendations in your product pages or even checkout pages.
• Recover abandoned carts: Send follow-up emails to nudge customers to complete their purchase.

High Cart Abandonment

One of the common issues with Shopify is high cart abandonment, which directly impacts potential revenue. According to Baymard Institute, the average documented online shopping cart abandonment rate is 70.19%. As such, if your abandonment rate is higher than this, you might want to consider these actions:

How to recover abandoned carts

• Shopify’s abandoned cart recovery: Leverage this feature to send timely reminder emails.
• Incentivize complete purchases: Offer incentives like discount codes or free shipping in follow-ups to entice customers to complete their purchase.
• Improve the checkout process: Optimize your checkout page for a seamless, mobile-friendly experience. More importantly, offer payment method options to cater to as many customers as possible.
• Be transparent with pricing: Display all costs upfront to avoid surprising your customers at checkout.

Shopify Problems Related To Store Setup

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Early-stage Shopify problems can feel overwhelming for beginners. However, tackling these setup hurdles is crucial to ensure a smooth launch and avoid issues down the line.

In this section, we’ll dive into common store setup problems and provide practical solutions to overcome them.

Problem With Getting Products On Store

Among the Shopify problems related to product listings is figuring out how to bulk-add products without errors. Whether it’s importing products via CSV files or syncing inventory from other sources such as dropshipping suppliers.

Common product migration issues and their solutions

• Inventory stock error: Errors like “Unable to claim inventory” can occur. To fix this, increase your inventory or cancel and refund the order.
• Product stock error: If you see “Line items is invalid,” manually handle the order management or issue a refund.
• Product variant error: This occurs with multiple integrations or changes in the product origin without updating the listing. Manage the order manually or cancel and refund.
• Stock syncing error: If syncing fails, identify the product ID and reach out to your third-party inventory provider for assistance.
• Use Shopify’s bulk product import: If you have a large catalog, use Shopify’s CSV import feature to add multiple products quickly.

Issues with Security

One of the most potential Shopify problems related to security is the risk of data breaches. Losing confidential customer data, like credit card details, can lead to financial loss, reputational damage, and even legal consequences.

Despite Shopify’s Level 1 PCI DSS compliance, cyber threats are on the rise. Hackers target vulnerabilities, so it’s crucial to stay proactive. Regular updates, multi-layered authentication, and security plugins can help protect your store.

How to enhance your Shopify store’s security

• Enable SSL Certificates: Shopify offers built-in SSL encryption. Make sure it’s activated on all pages.
• Use strong passwords and 2FA: Implement two-factor authentication for added protection.
• Limit access permissions: Only provide admin access to trusted individuals and review permissions regularly.

Shopify Payment Gateway Issues

Payment gateways are the backbone of any e-commerce business, and Shopify issues related to payment can lead to frustrated customers and lost sales. Common challenges include unsupported payment methods or technical glitches during setup.

How to fix payment gateway issues with Shopify

• Choose the right gateway for your region: Shopify Payments is a solid default for merchants in EU and North America. But if it’s not available in your region, choose the gateway that provides the most common payment methods by your target customers.
• Test your payment system: Run test transactions before going live to identify and resolve any issues early.
• Provide clear payment policies: Display accepted payment methods and clear instructions at checkout to prevent customer confusion.

Shopify Shipping Issues

Shopify issues related to shipping such as rates, integrating carriers, and managing international shipping often trip up beginners. Missteps here can lead to customer dissatisfaction, unexpected costs, and unfulfilled orders.

Solutions for shipping challenges

• Use Shopify Shipping: Integrates with major carriers like UPS, USPS, and DHL for discounted rates and easy label printing.
• Set up accurate shipping zones: Define rates for different regions to avoid overcharging or undercharging customers.
• Offer multiple shipping options: Cater to various preferences with free shipping for minimum orders, express delivery, or local pickup.

Multi-Channel Selling Management

Effective Shopify management ensures a streamlined presence across several sales channels, enhancing your store's performance in today’s competitive e-commerce landscape. However, it comes with its own set of Shopify problems related to multi-channel management.

Streamlining multi-channel selling

• Integrate sales channels: Shopify’s built-in integrations let you easily connect with marketplaces like Amazon, Etsy, and social platforms.
• Centralize inventory management: Sync inventory across all channels using Shopify’s tools or apps like Stocky to avoid stockouts or overselling. If you have a retail store, use Shopify POS to centralize inventory management.
• Analyze channel performance: Regularly review data to identify high-performing platforms and refine your strategy.

ERP Integration

As businesses scale, integrating an ERP system with Shopify can significantly enhance efficiency. However, Shopify problems related to ERP integration often arise during the setup phase.

ERP integration tips

• Consult ERP experts: Before committing, seek expert advice to determine if ERP integration aligns with your business needs.
• Choose compatible ERP solutions: Opt for ERP systems like NetSuite or Odoo, which offer seamless Shopify integration.
• Work with Shopify developers: Hiring professionals ensures a smooth and efficient integration process.
• Test thoroughly: Run tests to verify that data flows correctly between Shopify and your ERP before fully implementing the system.

Solutions To Common Shopify Bugs

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Even with Shopify’s robust platform, occasional Shopify bugs can disrupt your store’s operations. These bugs can affect everything from product pages to checkout.

In this section, we’ll explore practical solutions to tackle these common challenges and keep your store running smoothly.

“This page is not compatible with the editor due to one of the following issues: page is redirecting to an unsupported, url page failed to load due to an error”

The following are Shopify bugs similar or connected to the one mentioned above:

• Page is redirecting to an unsupported URL

One common Shopify bug is encountering unexpected redirects to unsupported URLs. This often occurs when a redirect code exists within your Shopify theme or after installing certain Shopify apps.

Solution

To resolve this, locate and update the JavaScript in your theme’s code.

Replace window.location.href =with window.parent.location.href =. Alternatively, reference the window.Shopify.designMode variable to prevent redirects when in design mode.

• Page failed to load due to an error

A frequent Shopify bug is encountering a "Page failed to load" error. This Shopify issue can arise from network connection problems or invalid Liquid code in your theme, often during peak traffic periods.

Solution

To identify and fix the issue, go to your theme editor’s “Preview Theme” section under “Theme Actions.” Here, you can inspect your theme for Liquid errors and resolve them. If the problem persists, don’t hesitate to contact Shopify support for assistance with your storefront.

• HTML error found

An “HTML error found” warning in your Shopify theme editor usually signals a syntax mistake in your code. This can happen when there are missing or extra HTML tags in a Liquid file.

Solution

The error message will reference the specific file causing the issue. Simply click on the linked file, such as “theme.liquid”, directly from the error message. Review the code and correct any missing or extra tags.

Duplicate Content

Duplicate pages are common Shopify bugs that occur when products are sorted by tags, resulting in multiple indexable URLs for a single item or when identical descriptions are used across pages.

These easily-fixable bugs could hurt your SEO, which could result in a decrease in organic visibility.

Solution to existing duplicate content

To prevent tag pages from being crawled by Google, de-index them by adding this code before the closing head tag:

 </head>.

{% if template contains ‘collection’ and current_tags %}

<meta name=”robots” content=”noindex” />

<link rel=”canonical” href=”{{ shop.url }}{{ collection.url }}” />

{% else %}

<link rel=”canonical” href=”{{ canonical_url }}” />

{% endif %}

How to prevent duplicate content in the future

• Unique descriptions: Write unique, engaging product descriptions for each item to differentiate your pages.
• Use canonical tags: Shopify automatically adds canonical tags to your product pages. Ensure this feature is active to signal search engines which version of a page is primary.
• Consolidate duplicate pages: If you have similar pages, consider merging them or redirecting one to the other using Shopify’s URL redirect feature.

Product Variants Not Displaying Correctly

One of the Shopify issues you might encounter regarding your product listings are color or size options, not displaying or updating correctly on your storefront.

Fixing variant display issues

• Verify product setup: Ensure all variants are accurately configured in your product settings.
• Check theme compatibility: Some themes may not fully support product variants. Update your theme or switch to one that does.
• Clear browser cache: If customers report issues, ask them to clear their cache to ensure they see the latest updates.

Broken Links on Pages

Broken links are a silent killer for both user experience and SEO. These errors often arise when pages are moved, renamed, or deleted without proper redirects in place.

From an SEO perspective, broken links signal to search engines that your site isn’t well-maintained, potentially lowering your rankings.

How to identify and fix broken links

• Use shopify’s URL redirect tool: Redirect old URLs to new ones to maintain link equity and guide users to the correct pages.
• Automated tools: Use apps like Broken Link Checker or external tools like Screaming Frog to find and fix broken links.
• Regular audits: Periodically audit your store’s URLs to catch and fix any new broken links. You can use Google Search Console as a free and powerful site auditing tool.

Third-Party App Conflicts

One of the common Shopify issues seasoned merchants face is conflicts between third-party apps. While these apps enhance your store’s functionality by adding features like advanced analytics, pop-ups, or product recommendations, they can sometimes clash.

The problem arises when multiple apps try to control the same feature or when an app isn’t fully compatible with your theme or another integration.

How to fix third-party app conflicts

• Disable and re-enable apps: Disable recently added apps to identify which one is causing the issue.
• Update apps regularly: Ensure all installed apps are updated to their latest versions.
• Contact app support: Most third-party apps offer dedicated support teams to help resolve conflicts quickly.

Where To Seek Help When Encountering Issues With Shopify?

No matter how intuitive Shopify is, every merchant will eventually face challenges requiring external support.

Whether you’re troubleshooting a technical glitch, optimizing your store’s performance, or seeking advice on improving sales, the following resources can help.

Shopify Help Center

The Shopify Help Center is an invaluable resource for addressing issues with Shopify.

As Shopify’s official support hub, it provides a comprehensive library of technical documentation such as tutorials and detailed guides covering virtually every aspect of the platform.

Its search functionality makes it easy to find solutions tailored to your specific problem.

Why use it?

• Comprehensive coverage of both basic and advanced topics.
• Searchable database for quick answers to common problems.
• Regularly updated to reflect Shopify’s latest features and changes.
• Clear step-by-step that guide you through the process.

Shopify Community

The Shopify Community Forum is a powerful tool for solving Shopify known issues. This platform connects you with other merchants, developers, and Shopify experts, creating a collaborative environment where you can seek advice, share your experiences, and learn from others who’ve faced similar challenges.

By participating in the Shopify Community, you gain access to a wealth of collective knowledge, helping you navigate complex issues more efficiently.

Why use it?

• Real-world advice from merchants who’ve faced similar challenges.
• Active discussions on topics ranging from marketing strategies to technical fixes.
• A supportive environment for beginners and seasoned users alike.
• Access to technical questions that were answered by Shopify experts.

Pro Tip: Search the forums before posting your question; your issue may already have a solution.

Hire Shopify Experts

For merchants dealing with advanced Shopify known issues, hiring a Shopify Expert can be a game-changer.

These professionals specialize in various areas, including store setup, theme customization, marketing strategies, and SEO optimization.

Especially when your problem goes beyond the scope of self-help resources, Shopify Experts provide tailored solutions that save you time and ensure high-quality results.

Their expertise is particularly valuable for addressing unique challenges, such as integrating third-party systems or optimizing your site for better performance.

How to find experts

• Visit the Shopify Experts Marketplace.
• Browse profiles based on expertise, location, and client reviews.
• Contact and compare quotes to find the best fit for your needs.

Contact Your App’s Support Team

When problems with Shopify arise from third-party apps, your app’s support team is often the best resource. App developers understand the intricacies of their software and can provide targeted solutions to resolve issues quickly.

Many teams offer responsive customer service, ensuring minimal downtime for your store.

What to do before and during your conversation

• Provide detailed descriptions of the issue, including screenshots or error messages.
• Check if the app has a dedicated FAQ or support documentation.
• Ensure your app is updated to the latest version before contacting support.

YouTube and Online Tutorials

For those who prefer learning visually, YouTube is a rich source of solution to known problems with Shopify. Many experienced Shopify merchants and experts share detailed, step-by-step tutorials covering everything from setting up online stores to advanced troubleshooting.

These videos often provide real-time demonstrations, making it easier to follow along and apply solutions directly to your store.

With a wide range of content available, you’ll likely find a video addressing your specific issue, helping you resolve it efficiently.

Recommended channels:

• Ecom Learning With PageFly
• Learn With Shopify
• Shopify Success

Third-Party Blogs And Guides

Lastly, you can solve your problems with Shopify by exploring third-party blogs and guides. These resources often provide actionable tips, industry insights, and solutions for common Shopify challenges.

Many e-commerce professionals share their experiences and strategies, offering a broader perspective beyond official documentation.

However, it’s essential to cross-check the information with trusted Shopify sources or experts to ensure accuracy.

By leveraging these blogs, you can gain valuable knowledge and discover alternative approaches to enhance your store’s performance.

Where to find helpful Shopify blogs?

PageFly regularly publishes Shopify blogs covering topics such as:

• Marketing tips for Shopify stores
• Shopify app and theme recommendations
• Shopify how-to guides
• Ecommerce platforms comparison, and more.

Caution: Avoid outdated advice or content from unverified sources, as Shopify frequently updates its platform.

Conclusion

Managing an online business in Shopify can be challenging especially if you encounter issues that you’ve never encountered before. But the key to success is staying proactive.

By keeping an eye out for potential errors and addressing them promptly, you can ensure your store runs smoothly. Whether it’s fixing broken links, resolving app conflicts, or optimizing for SEO, solutions for Shopify issues are always within reach.

Don’t be afraid to act. Shopify provides a wealth of resources, from its Help Center and Community Forum to expert support teams. With top-notch customer service and a vast ecosystem of online tutorials and third-party guides, you’re never alone in overcoming obstacles.

Remember, every challenge is an opportunity to learn and improve your store. Embrace the journey, and with the right tools and support, your Shopify store will thrive.