Shopify Reviews - Customers Point of View 2020

The eCommerce market in general, as well as Shopify have experienced a successful year.

Shopify's stock has more than doubled this year, since it surpassed its old peak in February at US $171, ending the December 10th session at US $368. This demonstrates the belief of investors as well as merchants in eCommerce solutions that Shopify brings to users. Another thing to mention is that this year, Shopify’s Black Friday & Cyber ​​Monday sales have increased by 60% compared to last year, reaching a record number of US $2.9 billion compared to US $1.8 billion of 2018. 

So in light of those flashy numbers, this article is a wrap up of Shopify reviews in 2020. From the point of view of those who have been experimenting with it to help you understand what merchants dealt with over the year. And bring you a multi-dimensional view on Shopify.

Table of Contents

• Overall
• Shopify Reviews from the mouths of customers
• Feature
• Issues
• Migration
• Pricing
• Customer Service
• Stories
• In Summary
• Conclusion

Overall

Shopify Reviews in 2020 are a collection of feedback gathered from various sources. First, let’s look at the total of 3,544 reviews from G2.com. Shopify's average score on this page is 4.5 stars. This is a good score, so let’s go into more depth about why Shopify achieves this score.

Here is Shopify's average score when there are filters about Company Size: Large, User Role: Enterprise and Category: eCommerce. It shows that the rating for large businesses is also very good for Shopify.

Summing up from the score of all reviews, G2.com has a matrix to show us the position of similar platforms like Shopify. Looking at this, Shopify is still strongly leading the way among similar platforms.

And the number of customer satisfaction points is up to 99/100. Combined from all the features that Shopify brings to users.

How did Shopify achieve such high scores? Take a look at the reviews for more details.

Shopify Reviews from the mouths of customers

Feature

Users often prefer Shopify because of ease of use and the fact that it does not require professional coding or design skills. You can quickly set up an online store at low cost and minimize risks. For those who are new to Shopify, these are the outstanding features. These are reviews selected from G2.com.

This merchant said that he was able to build a beautiful and professional ecommerce website within hours, without needing any coding knowledge. This solution has been a strength of Shopify from the beginning, always offering the easiest way, changing the rules of ecommerce into a competition of creativity.

See the original review

Sometimes, the features that are loved by merchants aren’t often drawn to our attention. Such as this merchant, he likes the Shopify inventory system because he has a hard time dealing with a lot of products and their variations. So we can see how meticulous Shopify is. They consider and care about everything that may interrupt merchants business. Keeping the workflow smooth and saving time in the process.

Another review mentions Shopify as an easy-to-use platform.

See the original review

Above are Shopify reviews from merchants with small-scale businesses and stores, which can have fewer than 50 employees. Shopify serves 81% being small businesses and for the most part, they are satisfied about solutions Shopify brings them. It’s easy to understand considering some basic functions might be enough for them. So for medium-sized merchants, what if they needed something more than the basics? What they have said about Shopify? Let's take a look at the reviews below.

Shopify offers discount package for Non-Profit Organizations. Which shows Shopify does care. They know the importance of these merchants, and in turn provide some great deals for them. Well played from Shopify.

This is a merchant using Shopify Plus. They need a fast solution that won’t interrupt their business. Seems like they found the right one.  

Find out more: What is Shopify Plus?

Another review that mention speed and efficiency.

Issues

Besides the positives like the reviews mentioned above, Shopify is not always perfect. On another review page: Trustpilot, Shopify's reviews were not so positive. Shopify's score here is only 1.5 out of 5 stars. How can there be such a big difference between review pages? Let's read some reviews to better understand.

It can be seen that these reviews often direct criticism to stores created by Shopify, not directly to Shopify. But this issue also raises the question of whether Shopify has a solution to prevent fraud, regain the trust of shoppers and help protect their own reputation. This is probably a small minus point in Shopify's model.

Migration

In addition to pleasing users, Shopify also knows how to please those who are using other similar platforms, pulling them into their ecosystem. Shopify is extremely supportive in helping people move from another platform to theirs because they understand that the stronger their ecosystem is, the merchants are the oned who gain most benefit. Knowledge and experience exchange is an essential part of this ecosystem.

Check out how knowledge and experience exchange in their Youtube Channel

Find out more about Shopify Ecosystem through Shopify Partner Blogs

Pricing

To make newcomers happy and please whose stay, the pricing policy is also a strength of Shopify. 

You might be interested: Shopify Cost and Pricing Explained - What’s your Investment?

Some are satisfied, some are not, others feel normal. But most agree that Shopify's pricing policy is perfectly reasonable for what the platform offers to merchants. This is also very understandable when the solutions that Shopify brings are not only really easy for new users but also suitable for professionals. The range of pricing starts from $29 up to $299 per month, not to mention Shopify Plus that serves large enterprise with tons of features. You can refer to the Shopify Pricing Plan to find out which one fits with your type of business.

Customer Service

Customer service seems to be Shopify's weakest factor. This is entirely understandable due to the large number of users, each with different problems. Most reviews often mention that customer service usually answers merchants long after they submit a question. These merchants almost never give Shopify a low score because most of the problems they encounter are solved. But the waiting period is quite long. Despite a few complaints about customer service, somewhere there are still bright spots like below - really satisfied people.

In case if anything goes wrong with your Shopify store, you can contact Shopify Customer Services anytime via phone, email, live chat or get information and guidelines from Shopify Help Center.

Stories

When merchants get used to using and learning new knowledge, it’s expected for them to get their first orders. All merchants expect to earn as much as possible, so the success stories of the stores created with Shopify have been shared a lot. There are also tips and tricks on forums and social networks. Becoming a part of Shopify's ecosystem has never been a disadvantage. Everyone helps each other as much as possible. This is one of the strongest points that makes Shopify standout in today’s market. 

You can watch more at My Shopify Business Story on Shopify ‘sYoutube Channel. It might contain some useful information and honestly shares about how the business grew from nothing.

Find out more: 100+ best Shopify Store examples 

In Summary

To summarize what has been mentioned above, we can partly understand why Shopify is so popular.

In terms of features, Shopify offers great solutions for merchants. Easily build an e-commerce website without any coding or design expertise, easily manage your inventory, products, blog pages, and customer information. These are the most preferred traits.

Although there could be more restrictions on the management of scam stores. But Shopify is showing its determination in this battle with a number of measures such as creating software that can identify fraudulent actions, receiving feedback from buyers, and store flagging violations, etc. With a moderate price plan, we can objectively say that it is worth the price for merchants, and a good sign for those who intend to participate.

If you found this article useful, don’t hesitate any longer. Why not give Shopify a try?

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Conclusion

A reasonable pricing plan, easy-to-use features and no advanced coding or design knowledge. The platform of over one million users is showing its power as well as increasing user’s trust. So what else do you need to consider before entering the e-commerce game? Whatever it is, Shopify has the answer. Will you be the next person on the list of successful stories with Shopify? Give it a try.