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How To Get Shopify Help? 7 Effective Ways To Make Ecommerce Easier For You

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So you just signed up for a new online store and upon signing in to the Shopify admin, you’re overwhelmed by the myriad of buttons and numerous features. You don’t know where to start because you don’t understand a thing.

We feel you. Because for new users, Shopify can sometimes be a tough nut to crack. And for times like this, the Shopify Help Center is the one you should consult to help you understand everything about the platform.

In this article, we’ll help you navigate your way through Shopify Help so you can create and manage your online store with confidence and knowledge to back it up. Let’s begin!

How To Get Help With Shopify?

Most new Shopify users started using the platform with the expectation that it is easy to use. And compared to other content management systems or CMS, it’s true. Shopify is an ecommerce website builder that can be used with absolutely zero knowledge of codes.

Be that as it may, there is still some learning curve required for first-time users. To fully grasp the functionalities and navigation within the platform.

And for those days when you’re scratching your head and you feel totally lost within the platform, there’s a lot of Shopify help that’s available for you. Here are some of them:

  • Shopify Help Center - The Shopify Help Center provides documentation of definitions, processes, and everything that involves Shopify. This should be your primary source of information when starting your online store.
  • Shopify Community - The Shopify Community is a forum that is designed so that merchants can help one another in their Shopify-related questions. Shopify experts also answer questions here.
  • Shopify Blogs - The official blog of Shopify is another source of information for new users.
  • Shopify Customer Support - Shopify’s impressive customer support team provides assistance in cases where you can’t find answers online. You can reach them in three different ways: chat support, email support, and phone support (for Shopify Plus users). They are available 24/7.
  • Shopify Partner Blogs - Blogs from accredited Shopify partners such as PageFly are a great source of reliable information on ecommerce marketing, Shopify how-tos, and app and theme reviews to help you make educated decisions.
  • YouTube Videos - YouTube videos from channels like Learn With Shopify are very helpful in a similar way like partner blogs. The only difference is that they are in video format.
  • Podcasts - There are numerous Spotify podcasts that are centered around Shopify. Among the most famous ones is The Unofficial Shopify Podcast. These podcasts can help you with marketing, strategies, ideas, and more.

We’ll discuss all these over the succeeding sections.

Find Topics On The Shopify Help Center

Speaking from experience, we also had our fair share of difficulties when we first used the platform for our online store.

Most of our questions at first were related to:

  • Setting up a payment gateway
  • Choosing a market
  • Understanding the in-platform and third-party transaction fees
  • Setting up shipping and delivery systems
  • And other theme editor-related issues

Thankfully, Shopify Help Center has complete documentation of every conceivable question one might have.

So in your search for answers, here’s what you should do:

Step 1: Go to the Shopify Help Center

Here, you’ll find a collection of different topic categories as well as sub-topics under each one of them.

For example, if you have a question related to, say, Shopify Markets, you just have to find that topic and click it.

Shopify help center landing page

Source: Shopify

Step 2: Find the topic that is related to your question

Here, we chose Shopify markets.

let us choose Shopify markets as an example

After clicking Shopify markets (or any topic for that matter), you’ll be redirected to another page that introduces the topic. As well as a short official video that discusses it.

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The succeeding page discusses everything about Shopify markets

Read more: How to Contact Shopify Support - 5 Ways [Step-by-Step Guide]

Step 3: Find more subtopics to help you solve the problem

Scroll down on the same page and you’ll find more specific topics. Here, you’ll probably find the specific topic that you’re looking for to help you find answers to your questions.

Let’s click Managing Markets for example.

You can also find related link if you scroll down

We’re now redirected to this specific page and there are more specific discussions regarding this one. And if you scroll down, you’ll also find a step-by-step instruction as to how you can perform the actions needed.

When you choose a related link, you will be redirected again to a page which tackles it more in-depth

It’s that simple. And all topics in the Shopify Help Center have this kind of structure and documentation to help make your Shopify experience easier.

Read Forums On The Shopify Community

Shopify is the largest ecommerce website builder in the world with more than 2.3 million active online stores to date (StoreLeads).

As such, it has a large community that is willing to help other startup entrepreneurs with their ecommerce journey.

In the Shopify Community, you’ll find discussions about various Shopify topics. This is the place where merchants ask their questions and other online store owners provide answers.

In some technical matters, Shopify experts lurking in the community forum would also answer questions to help solve complicated matters.

Homepage of Shopify Community

In the Shopify Community, you can find Discussions, Groups, Events, and Blogs.

But where most of the action happens is in the Discussion section.

Homepage of Shopify Discussions

Once you’re in there, you can choose the topic that you want to learn and you’ll be presented with a list of various discussion groups about it.

The good thing here is that discussions in the Shopify Community are always up to date and most questions aren’t left unanswered.

You can also find blogs written by the Shopify staff

Another great feature of Shopify Community is the blog section where you can find fresh articles about Shopify. And these articles are written by the Shopify staff. Thus, you can ensure that all these are factual information./

But let’s say you can’t find what you’re looking for in the Shopify Help documentation and in the community. Well, there’s an easier way to find help.

Use Shopify Customer Support

The Shopify Help Center and the Shopify Community can be accessed by anyone. Even by those who don’t have a Shopify account yet.

However, the Shopify support is exclusively for those who have an existing subscription.

Getting started on Shopify customer service

In cases where an answer is crucial to have, this is your best recourse because Shopify support has live agents on standby 24/7 to assist merchants like you.

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Let us choose Order management as an example

So if for example, you have a question about order management, simply click that topic and Shopify support will redirect you to another page.

Quick read: A Complete Guide to Shopify Mobile App: Features and How to Use

We then narrow it down further to a more specific topic

Let’s click “Managing your orders” to see what’s in there.

in the corresponding page, you'll find FAQs and links to online resources

Here, you’ll see that when you click a topic, you will be provided with the most frequently asked questions. When you click on any of those frequently asked questions, you’ll be provided with direct answers, instructions, or links for more in-depth knowledge resources.

On the other hand, if you want a human assistant to help you solve your problem, you can reach Shopify customer service by scrolling down.

You can then choose any of the two options:

  • Chat with us - to reach chat support with an agent
  • Leave a message - to reach Shopify email support
Scroll down the page if you want to contact Shopify customer service

Question: How can I reach Shopify phone support?

Well, Shopify phone support is only accessible for Shopify Plus merchants. And to the majority of Shopify site owners who are not using the Plus plan, they can only contact support via live chat or email.

Be that as it may, these two options, plus everything in the Shopify help center, are more than enough to solve their problems.

Trust us, Shopify support is extremely efficient in assisting merchants like you.

In the next section, we will delve deeper into Shopify support and we will try to reach customer service via chat and email to see their real-world performance.

Contacting Shopify Support

Upon clicking the Chat with us button shown above, you will primarily be redirected to a Shopify email support contact page.

First, you have to fill in the required details, including your inquiry. After that, you can click the Chat with us button below the form.

Get started by sending them a query

Shopify Chat Support (Our Actual Experience)

After clicking the button, a pop-up chat box will immediately appear and it will automatically connect you to an available Shopify support agent.

after sending the query, a chatbox will appear

In our case, an agent named Francis immediately responded to us in a little over a minute. But to temper your expectations, their responsiveness might vary depending on the time of day and volume of the queries that they are attending to.

Back to our current question. You’ll see that they provided detailed instructions on how to resolve the issue.

In just a minute or two, a live agent will be answering your questions

So we followed their advice, and we were able to apply it to our store right away.

We also asked some more follow-up questions to see how they would respond to it:

You can even ask them for expert advice regarding anything Shopify

In our case, we asked for possible consequences of closing the International Market from our store. In their response, they laid out all possible trade-offs. Thus, we were able to make an informed decision.

With that in mind, we can say that Shopify support is very efficient in answering queries and that they are also very open to giving expert advice should you ask for one.

To make it even better, agents will even go the extra mile by continuing the conversation via email:

The live agents will go the extra mile by sending you more resources via email

In the conversation above, you’ll see that Francis even offered to send some more resource materials in our email. And of course, we said Yes!

Shopify Email Support

Continuing our conversation about Shopify support, we immediately went to our email to see if the agent had followed through with his email recommendations.

Lo and behold, we were greeted by an email containing a link to these learning materials:

Here, we received the resources as promised by the agent

Isn’t it impressive that Shopify Support keeps the ball rolling even after the chat session has ended?

And if we’re to rate their customer support, we’d be happy to give it a perfect 10 out of 10!

Moreover, after every session with Shopify Support, you will receive an automated email that provides a link to your chat transcript so you can go back to it for future reference.

An email containing the chat log so I can pick up where we the conversation

When you click on the View chat button, you’ll see the conversation and you can send additional chats to the same chat support specialist that you talked to. They will then respond to you via email on the same thread.

So to wrap up Shopify support, we were happy with our experience. And we’re pretty confident that you’d be happy with it, too if you needed help in the future.

Shopify Help Center Is On YouTube

Shopify Youtube channel for help center

If you appreciate video tutorials, you’d be delighted to know that the Shopify Help Center is on Youtube.

As of this writing, they have 90+ videos about Shopify that cover topics such as:

  • Shipping
  • Pricing
  • Menus and Navigation
  • Payments
  • Shopify webinar
  • And more

The videos you’ll find on this channel are mostly short (10 minutes below) and straight to the point. However, in our experience, we can say that the Shopify Help Center website is more packed with information as it already has complete documentation of everything.

Additionally, if you explore the Shopify Help Center website enough, you’ll notice that the videos embedded in there are actually from their YouTube channel.

As we see it, the proper approach in looking for an answer on Shopify is to first head on to the Shopify Help website and find the topic that is related to your question. And if there’s a video, watch it.

Speaking from our experience, we were able to solve most of our problems from just the documentation.

But if it’s something you seriously need help with, contact Shopify support and their friendly agents will happily help you.

Other Resources When Looking For Shopify Help

Shopify is the most popular ecommerce website builder in the world. As such some websites and creators make content that revolves around the entire Shopify ecosystem.

Here are some of them:

PageFly

PageFly writes Shopify blog posts like business and marketing ideas, tips, theme reviews, and more.

PageFly is Shopify’s top 1 landing page builder. We help Shopify entrepreneurs create stunning and jaw-dropping website pages that could help their business make a statement.

But aside from being a kick-a*s landing page builder, we also write awesome blog posts (like this one!). We cover topics such as business ideas, tips and tricks, theme reviews, how-to guides, and marketing ideas that every entrepreneur should know.

So if you are looking for a blog site that provides accurate information about Shopify, you know where to go.

Learn With Shopify

Learn With Shopify is a YouTube channel that provides a wide variety of videos regarding Shopify

Learn With Shopify is a YouTube channel that provides a wide variety of videos regarding Shopify and other topics that can be helpful to your ecommerce business.

Some of the general topics that they cover are:

  • Building a Shopify store
  • Business ideas
  • Operations and logistics
  • Using Social Media in e-commerce business
  • Artificial Intelligence
  • Tutorials and more.

As such, make sure that you bookmark this YouTube channel as you’ll surely need their videos in the future.

The Unofficial Shopify Podcast

The Unofficial Sshopify Podcast is a must-listen podcast.

The ecommerce platform has its official podcast called “Shopify Masters”. But if you are looking for a podcast that is made by actual Shopify entrepreneurs, this podcast is for you.

Believe it or not, this podcast is older than Shopify’s. The Unofficial Shopify Podcast releases weekly episodes where they converse with successful Shopify entrepreneurs and talk about their ecommerce journey.

Each episode delivers unique insights that are gained by real-world experience. Some of the topics that they recently covered are:

  • Business sustainability
  • Customer acquisition
  • Google Analytics
  • Social media
  • Creating viral marketing campaigns
  • And more.

So if you enjoy podcasts, you should give this one a try.

Conclusion

While Shopify is a user-friendly platform, it can’t be denied that some new users may still find it a bit difficult to navigate. And that is especially true for those who started their online businesses by themselves.

But the good thing about Shopify is that they have anticipated all possible problems and created up-to-date documentation in the Shopify Help Center so entrepreneurs like you can navigate their way in the platform.

And since it’s a very popular ecommerce choice, other creators are making content that solely revolves around the platform. Of course, their stellar customer support is worth reiterating as this is a very important factor that you should consider when choosing a platform.

All these things considered, new and existing Shopify users are guaranteed that there is available help whenever the need arises.

So keep going on your ecommerce journey and remember that whatever challenges that you’re about to face, Shopify help is always within your reach.

Explore more, check outHow Does Shopify work? A Beginner’s Guide to Start Selling on Shopify

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