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“Where Is My Order?” 9 Shopify Tracking Apps To Prevent Angry Customers

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Imagine ordering something online. You placed your order, checked out, and you paid for it in full. Contrary to what you’d expect, the seller did not give an update as to when your product would arrive. You just have to WAIT.

That must be so frustrating and irritating. You don’t want your customers to feel that way, do you?

That is why you need Shopify tracking apps to put your customers’ minds at ease when they purchase anything from you. Remember: happy customers tend to return, thereby boosting profits through repeat orders.

💡 We meticulously evaluate Shopify themes and apps based on our hands-on experience. Read more about our comprehensive review process and methodology.

Thus, customer care extends to product shipping as it’s integral to the overall customer experience. And in this article, we will be listing down some order-tracking apps to show your Shopify customers that you’re not just after their money.

Let’s get started.

How To Track A Package On Shopify?

According to ParcelTrackr, a Shopify store that provides accurate and reliable shipping dates is more likely to retain customers and attract new business. This can lead to increased sales and profits, as customers are more likely to shop at a store that provides a positive shipping experience.

Be that as it may, any logistics provider cannot guarantee a 100% accurate package arrival all the time. This means that when customers’ orders did not come on time, they’d be asking for updates from you. And you should be able to answer them.

Otherwise, you’d be facing the wrath of embittered customers.

For that reason, you should know how to track your customers’ orders to put their minds at ease. Here’s how to do that:

01. Manually Track Their Package Status In Shopify Admin

In your Shopify admin page, click the Orders tab to open your existing orders. You’ll then be able to see the status of your current orders.

Manually Track Their Package Status In Shopify Admin

Find the name of your customer. Under the Fulfillment column, you’ll see the current status of their package.

Select the package that you want to track

Source: Intercom

You can also click on their tab to reveal more details. This is where you can see their product tracking number which you can click to find an accurate update of the product in case it’s not yet fulfilled.

After clickin, you will see the tracking number

Source: Intercom

02. Remind Them To Check Their Order Status Page

In case you don’t want to check the product status manually, Shopify actually has an Order Status. It is the final page that your customer sees after they finalize their purchase.

Customers can visit the order status page anytime they want to check the progress of their orders. This can be accessed via the order confirmation that you send via email, SMS, or through the Shop app.

This is the easier approach as you the customers don’t need to contact you directly to know their status pages. Thus, it requires no effort from you as long as you send an order confirmation with clear instructions on how to track their orders.

To know more about Shopify Order Status Page, read: About order status pages.

Shopify Tracking Without App

Aside from the methods mentioned above, you can also create a separate Shopify Tracking page within your website without having to install an app.

That way, your customers can simply visit your website without having to contact you.

However, this method requires you to paste an HTML in order to make it functional. Needless to say, there are some risks when editing the website using codes:

For example, if you don’t understand codes, you might not be able to fix errors as they happen on your package tracking page.

The process of creating a tracking page on your website, despite involving codes, is actually easy. Thanks to this video created by Tutorials by Manizha & Ryan.

You can watch the video down below. It also has the links to the HTML codes that you will use in creating your order landing page.

Tip: The video above only allows you to create a basic-looking order tracking page. But if you want it to be consistent with other pages on your site, you can use PageFly landing page builder to create a branded package tracking page

 page.

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Best Shopify Tracking Apps

Order tracking + access to more carriers

01. AfterShip Order Tracking

https://apps.shopify.com/aftership

AfterShip

Price: Starts at $11 per month. Free plan available

Rating: 4.8 out of 5 (4200+ reviews)

AfterShip Order tracking is the most popular tool for this category. It helps online stores provide their clients with real-time shipping notifications and accurate updates through its powerful tools.

This package tracking page app has a shipment analytics dashboard to help you track and assess the accuracy of the shipping carriers that you are utilizing. You can even take advantage of their AI-driven delivery estimation tool on your product descriptions and checkout pages to enhance customer trust and boost your sales.

Key features:

  • You can create a customized order status page with product suggestions
  • Constantly send email and SMS shipping notifications to minimize customer concerns
  • Monitor shipment progress and identify irregularities in a central dashboard
  • AI-powered delivery estimates
  • Measures the performance of shipping carriers through integrated analytics

Read more: Shopify Conversion Rate Tracking 101: A Definitive How To Guide

02. Track123 Order Tracking Upsell

https://apps.shopify.com/track123

Track123

Price: Starts at $9 per month. Free plan available

Rating: 4.9 out of 5 (2400+ reviews)

Track123 Order Tracker makes the process of designing an impressive order-tracking page much easier. You can utilize their shipment analytics dashboard to assess the efficiency of your shipping carriers to make sure that they are upholding their end.

And because of customized order status pages, you can mitigate customer frustration and instead offer them more deals on top of their products in transit. This can be done by including product suggestions right on the page.

Track123 currently supports over 1700 shipping carriers and they are still expanding.

Key features:

  • Enable customers to check their tracking number via a customized order tracking page
  • Automatically send notifications via email
  • For dropshippers, Track123 will allow you to conceal specific keywords or hide Chinese origin
  • Boost sales by personalized upselling and cross-selling while tracking orders

03. Parcel Panel Order Tracking

https://apps.shopify.com/parcelpanel

Parcel Panel

Price: Starts at $9 per month. Free plan available.

Rating: 5 out of 5 (2600+ reviews)

Parcel Panel Order Tracking lets you monitor your orders in real-time, and send automated shipping notifications, so your customers are always updated with their package.

If you run a Shopify store with multiple storefronts, you can use this app to create a multilingual order tracking page that you can customize to suit your brand. And if you are dropshipping, the Parcel Panel app will let you conceal all origins from China with a single click. And if you encounter any problems, their support team is available 24/7 to assist you.

Parcel Panel also has an intelligent upsell system right at the order tracking page to help increase your bottom line.

Key Features:

  • Intelligent dashboard that allows you to monitor and send parcel tracking information to PayPal
  • Automated shipping notifications
  • Design a branded order lookup page with plenty of customizable elements
  • Conceal Chinese origins (for dropshippers)
  • Intelligent upsell system

04. 17Track Order Tracking-PaySync

https://apps.shopify.com/17track

17Track

Price: Starts at $9 per month. Free trial available

Rating: 4.9 out of 5 ( 2400+ reviews)

17TRACK Order Tracking-PaySync is a great app that could help you enhance customer shopping experience, improve satisfaction, and maximize your sales through product recommendations. It offers a self-service order tracking page so your customers can track their orders’ status themselves, thereby minimizing inputs from you in terms of WISMO (where is my order?) inquiries.

Similar to the previous app, 17TRACK also lets you conceal off-shore fulfillment. Their customer support team is available 24/7 to address all merchant inquiries.

Key Features:

  • Lets you create custom order tracking pages
  • Automatically send shipping notifications to customers as soon as their parcel changes status
  • Enhanced buyer protection allows customer to insure their orders while in transit
  • Robust reporting tool to help you gain insight to shipment delivery and courier performance

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05. Tracktor Order Tracking

https://apps.shopify.com/tracktor-2

Tracktor

Price: Starts at $8.99 per month. Free plan available

Rating: 4.8 out of 5 (700+ reviews)

Tracktor Order Tracking lets you create a high-quality order tracking page that will surely mesmerize your customers. But aside from aesthetics, you can also customize your tracking page to increase your sales conversions through intelligent product recommendations.

As of now, Tracktor is seamlessly integrated with 1500+ shipping partners so you can find the most efficient provider for your business. Most importantly, Tracktor allows you to track the status and whereabouts of your parcels so you can assure your customers that their orders are in safe hands.

Key Features:

  • Allows your customers to view their order status using the tracking number provided to them
  • Status-triggered email and SMS shipping notifications
  • Merchants can create branded tracking packages
  • Intuitive order tracking for merchants via a 3D interactive map of all orders in real time

Quick read: How to setup Shopify Google Analytics conversion tracking

06. TrackingMore - Order Tracking

https://apps.shopify.com/trackingmore

TrackingMore

Price: Starts at $9 per month. Free plan available

Rating: 4.9 out of 5 (500+ reviews)

TrackingMore is an excellent order-tracking tool that takes the laborious and repetitive task of updating customers from you. Using their accessible system, customers can easily find answers to their WISMO inquiries themselves so you don’t have to break a sweat.

Currently, TrackingMore is partnered with 1100+ shipping providers and their list is continuously growing. As an all-in-one tracking solution, you no longer have to calculate shipping estimates as this app does this for you pre-sale and post-purchase.

Of course, this order-tracking app also has upsell and cross-sell features that let you get more sales from every customer.

Key Features:

  • Manage all shipping-related matters using their shipment dashboard
  • Create a customized order tracking page and automate notifications
  • Provide clear estimated delivery dates to your customers to manage their expectations
  • Hide fulfillment origins for dropshipping stores

07. Synctrack Paypal Tracking Sync

https://apps.shopify.com/synctrack

Synctrack Paypal Tracking Sync

Price: Free plan available. Starts at $6.99 per month

Rating: 5 out of 5 (300+ reviews)

Unlike all the previously mentioned apps in this list, which are customer-focused, Synctrack is more oriented towards merchants like you. If you’ve already been using PayPal, funds release takes time. Worse, your sales are put on hold which could take 3 weeks or more to retrieve.

This order tracking app is made so that as soon as customers are fulfilled, funds will be released to merchants in the soonest possible time. Thus, it helps you with your cash flow, especially during your startup stages or when you have to disburse funds for inventory purchases or other business-related matters.

Key Features:

  • Real-time sync with PayPal and Stripe to expedite funds release as soon as orders are fulfilled
  • Supports multiple stores with 1 single subscription
  • Save time by avoiding unreasonable PayPal disputes by customers
  • Supports orders from other platforms that are connected to your online store such as Facebook and Instagram

08. FAQprime: FAQ, WhatsApp, Track

https://apps.shopify.com/faqprime-lite

FAQprime: FAQ, WhatsApp, Track

Price: Free

Rating: 4.9 out of 5 (100+ reviews)

Let’s face it, not all merchants (especially new ones) have the capacity to subscribe to every app that will be beneficial to their businesses. At times, we all just wish that there were some great free apps so even merchants on a tight budget can use them.

Lucky for you, we have FAQprime order tracking to help you track your customers’ purchases for FREE. Yup, it’s free. But mind you, this app has some great value propositions on the table.

For one, it helps you create AI-assisted automated responses for “Where is my order?” inquiries, and more. And though it does not have a feature that lets you create a branded order tracking page, it helps you answer customer inquiries promptly – which, in our opinion, is the most important thing to make customers happy.

Key Features:

  • AI-powered Q&A templates
  • Contact-us form with captcha
  • Create a basic order tracking page that supports both email and phone numbers
  • You can add social icons to make your customer support team more accessible to customers

09. Parcelous Order Tracking

https://apps.shopify.com/parcelous

Parcelous

Price: Starts at $9.99 per month. Free plan available

Rating: 4.9 out of 5 (60+ reviews)

Similar to other paid order tracking apps in this list, Parcelous has some serious automation up its sleeves. And though it might be the least popular app here, that doesn't mean that it is the least capable.

Parcelous automatically pulls the tracking number from every order placed in your store and it automatically matches it with the most efficient carriers. You can create a dedicated tracking page so that customers can easily trace their tracking numbers.

Key Features:

  • Parcelous automatically detects the best carrier option for your products and their destinations
  • Create a branded tracking page
  • Details usage statistics to track carrier performance and measure delivery accuracy

Conclusion

Providing a satisfying customer experience does not end in convincing your target customers to buy from your store. As mentioned at the beginning, it extends up until when your customers have received their packages.

But the truth is, it goes beyond that. As soon as a person converts into a customer, your pursuit of providing a delightful experience will be a perpetual mission.

Remember, happy customers will always return for more purchases. So keep that in mind.

And of course, that long-term relationship begins when your first-time customers have received their products. So to keep them happy and to establish a trustworthy image, use an order tracking app to assure your customers that their package is in safe hands.

Explore more, check outTop Shopify Inventory Management Apps That You Should Use In 2024

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