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Table of Contents

13 Powerful Shopify Plus Apps for Every Stage of Your E-commerce Journey

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You're constantly seeking ways to optimize your enterprise-level online Shopify store? Shopify Plus apps offer powerful solutions to enhance your platform's functionality and drive growth. 

With over 13,000 apps available, finding the right ones for your specific needs can be overwhelming. This guide will help you navigate the world of Shopify Plus apps, focusing on those designed to boost conversions, streamline operations, and provide advanced analytics. 

We'll explore how these apps can address your unique challenges and help you stay ahead in the competitive e-commerce landscape.

Ready to unlock the full potential of your Shopify Plus store?

Quick Overview Of Shopify Plus Apps

As a trusted Shopify Apps reviewer and Partner of Shopify for over 10 years, PageFly has meticulously evaluated and tested 100+ Shopify Apps. Our top list is compiled based on extensive customer reviews, hands-on experience, and integration with only high-performing Shopify Apps that we've thoroughly vetted ourselves. Here's a quick comparison of the top Shopify Plus apps:

App NameBest ForFree OptionRating
PageFlyEnterprise-level Customization, High-Converting PagesYes, 1 published page/section4.9/5 (11,000+ reviews)
KlaviyoAI-Powered Email Marketing & SMS, Personalized Customer ExperiencesYes, Free to install, tiered pricing4.6/5 (3000+ Reviews)
ShipStationStreamlining Shipping with Advanced AutomationYes, Free to install, tiered pricing4.1/5 (800+ Reviews)
GorgiasUnifying Customer Support Across ChannelsNo, Paid Plans only4.2/5 (700+ Reviews)
Recharge SubscriptionsBoosting Recurring Revenue with Flexible Subscription ManagementNo, Paid Plans only4.6/5 (1,000+ reviews)
Triple WhaleAI-Powered Analytics for Data-Driven E-commerce GrowthYes, Founders Dash: Free3.9/5 (80+ Reviews)
BR - Better ReportsCustomizable Analytics for Shopify StoresNo, Paid Plans only4.9/5 (1,100 reviews)
Hextom: Translate & CurrencyGlobal Expansion with Multi-Currency & AI-Powered TranslationYes, Free plan available4.8/5 (2,600+ reviews)
EasyshipAll-in-One Shipping for Global ShippingYes, Free plan available4.2/5 (444 reviews)
Judge.meProduct Reviews, Building Customer TrustYes, Forever Free: Unlimited review requests5.0/5 (40,524 reviews)
Smile.ioLoyalty Rewards Program, Customer RetentionYes, Free to install: Up to 200 monthly orders4.6/5 (6,599 reviews)
WilldeskLive Chat & AI Chatbot, Automating Customer ServiceYes, Unlimited agents, 1 store, 20 conversations4.9/5 (800 reviews)

What's next? Continue reading to better understand the strengths of each app and how they can transform your Shopify Plus store.

Best Shopify Plus Apps for Customer Experience Optimization

Discover the 2 Shopify Plus apps designed to create seamless, engaging, and personalized shopping journeys for your customers.

PageFly - Elevate Your Shopify Plus Store with Enterprise-level  Customization

PageFly Landing Page Builder

PageFly stands out as the #1 Shopify page builder app for optimal customer experience because it offers an intuitive drag-and-drop page builder that empowers merchants to create stunning, high-converting pages without coding skills

Highlight Features:

  • Advanced Drag-and-Drop Editor: Create custom layouts for any page type, including home pages, product pages, and landing pages. Unlike other page builders, PageFly's editor offers pixel-perfect control over every element.
  • Mobile-First Responsive Design: Automatically optimizes pages for all devices, with the ability to fine-tune designs separately for desktop, tablet, and mobile. This level of responsiveness is crucial for maintaining a consistent user experience across all platforms.
  • Extensive Template Library: Access over 130 conversion-optimized templates covering various niches and page types. This vast selection outpaces many competitors, giving merchants a head start in design.
  • Section Builder: Unique to PageFly, this feature allows you to create reusable sections that can be applied across multiple pages, ensuring brand consistency and saving time.
  • Performance Optimization: Incorporates lazy loading and other performance enhancements to ensure fast loading times, critical for maintaining high conversion rates.

Who It's Best For:

  • Shopify merchants of all sizes looking to create custom, high-converting pages
  • E-commerce businesses seeking to improve their store's design without hiring a developer
  • Brands wanting to maintain consistent design across multiple pages and campaigns

Pricing:

  • Free plan available with all features and 1 published page/section
  • Paid Pay as you go plans starts at $24/month for 5 published pages/sections
  • Unlimited plan at $99/month (or $82.5/month billed annually)

Rating: 4.9/5/ 11,000+ reviews

Pros:

  • Intuitive interface suitable for beginners
  • Extensive customization options for advanced users
  • Regular updates and new features
  • Excellent customer support with 24/7 live chat

Keychorn, a well-known Shopify Plus store has gained 400,000 organic visits after using PageFly. They reviewed: "As our team continues to progress, our product range is growing and becoming more diverse. Having a robust, user-friendly web editor is crucial. PageFly is our top choice!"

Cons:

  • Learning curve for utilizing all advanced features
  • Higher-tier plans can be expensive for small businesses

A detailed review from their 8-month customer in Shopify App Store:

"As a developer, at first this took some getting used to, but in the end, it's very handy and makes for quick development of custom stores without much coding. It just takes some time to figure out where everything is hiding.. Elementor users will quickly find their way around, but it is not as smooth and intuitive as Elementor.

We had just one major issue throughout the development of several stores and the guys did their best to help, and the problem was fixed in just a couple of hours.

Overall a very good App and good customer service. Worth the price."

Shopify plus business using PageFly:

  • Keychorn
  • Carolina
  • Volant
  • Condor

Klaviyo Email Marketing & SMS: Supercharge Your Shopify Plus Store with AI-Powered Customer Experiences

Klaviyo: Email Marketing & SMSKlaviyo: Email Marketing & SMS

Klaviyo empowers Shopify merchants to build smarter, more personalized, omnichannel customer experiences fueled by AI and data-driven insights. Connect with shoppers wherever they are with targeted emails and SMS that drive revenue and boost customer lifetime value. If you’re struggling to cut through the noise and convert high-value customers at scale, Klaviyo is the answer.

Highlight Features:

  • AI-Powered Segmentation: Identifies valuable customer segments using AI-driven analysis of behavior, outperforms other email marketing apps in precision segmentation

  • Smart Send Time Optimization: Automatically determines optimal email send times for each customer, eliminates guesswork in scheduling instead of taking hours sending manually like other email marketing apps

  • Creates personalized email and SMS flows triggered by specific customer actions, dynamically adapts to individual customer behavior

  • Forecasts future customer behavior and identifies at-risk customers

  • Enables data-driven decisions to improve marketing ROI

  • Dynamic Product Recommendations that helps increasing revenue by showcasing relevant products to each customer

Who is it best for:

  • Shopify Plus merchants seeking to scale their email marketing efforts.
  • E-commerce businesses of all sizes looking to improve customer retention and lifetime value.
  • Brands in industries such as fashion, beauty, and CPG that rely on personalized marketing to drive sales.

Pricing:

Klaviyo offers tiered pricing based on:

  • Free to install
  • SMS: $15 per month: Up to 1250 SMS/MMS credits, including carrier fees. Upgrade as you grow.
  • Email: $20 per month: 251-500 contacts. Upgrade as you grow.

Rating: 4.6 out of 5 stars/3000+ Reviews

Pros:

  • Powerful Segmentation: Users praise Klaviyo’s advanced segmentation capabilities, which enable them to target specific customer groups with highly relevant messages.
  • Excellent Automation: Many reviewers highlight the ease of use and effectiveness of Klaviyo’s automation flows, which help them save time and increase sales.
  • Great Customer Support: Klaviyo is known for its responsive and helpful customer support team, which is a major plus for businesses of all sizes.

A great review from a store owner with more than 5 years of exeperience in their App Store: "Brilliant app. Integrates well with Shopify. We've been using them for several years now. Klaviyo is one of the best email and SMS marketing platforms that we've experienced. Highly recommend."

Cons:

  • Can be Expensive: Some users find Klaviyo’s pricing to be on the higher side, especially as their contact list grows.
  • Steep Learning Curve: While Klaviyo is generally easy to use, some users report that it can take time to master all of its advanced features.
  • Reporting Can Be Improved: A few reviewers mention that Klaviyo’s reporting capabilities could be more robust and user-friendly.

A fair review from 4-year-experience store owner posed another perspective of this popular app: "Really good concept, but I personally found difficult to use, expensive and not very good in terms of emailing, all in all.. I would find an alternative!"

Best Shopify Plus Apps for Operational Efficiency

Streamline your e-commerce operations with these 2 Shopify Plus apps, focusing on automation, shipping, and cross-channel management to save time and reduce costs.

ShipStation: Streamline Shipping with Advanced Automation

ShipStation: Streamline Shipping with Advanced Automation

ShipStation is one of the top Shopify shipping apps, designed to help merchants optimize order fulfillment and streamline shipping processes through advanced automation and multi-channel integration. If you're struggling to manage high-volume shipping across multiple sales channels, ShipStation offers a comprehensive solution.

Highlighted features:

  • Multi-carrier support: Ship with UPS, USPS, Canada Post, Royal Mail, Australia Post, DHL Express and more
  • Order syncing: Sync orders from multiple sales channels including Amazon, eBay, Etsy, Walmart, NetSuite, and others
  • Automation tools: Shipping automation, bulk printing, and warehouse tools to streamline fulfillment processes
  • Shipping options: Access to checkout shipping rates, returns options, insurance and electronic customs forms
  • Inventory sync: New feature to sync inventory for orders and filter by Deliver-by-Date for Shop Promise
  • Multi-channel platform: Syncs orders from all your ecommerce stores, tools, and selling channels into one place

Who It's Best For:

  • E-commerce businesses shipping 50+ orders per month
  • Multi-channel sellers looking to consolidate shipping operations
  • Retailers seeking to reduce shipping costs and improve efficiency

Pricing:

  • Starter: $9.99/month (50 shipments)
  • Bronze: $29.99/month (500 shipments)
  • Gold: $99.99/month (2,000 shipments)
  • Enterprise: $229.99 (Over 7,500 Shipments)

Rating: 4.1/5/800+ Reviews

Pros:

  • Robust automation capabilities save time and reduce errors
  • Excellent multi-channel support for diverse e-commerce ecosystems
  • Real-time rate comparison helps optimize shipping costs

Cons:

  • Steeper learning curve for utilizing all advanced features
  • Higher-tier plans can be costly for smaller businesses

Here's a fair review from their loyal customer (9 years of using the app): "ShipStation is our go-to app for shipping. Makes things so much easier. With 25+ orders a day it only takes me roughly 30 seconds to fill and ship a order. Could use a lot of tweaks and feature upgrades but I'm sure they are working hard to get us more features. A highly recommended eCommerce app."

Read more: Shopify Inventory Management – Top 18 Apps & Tips for 2025

Gorgias Helpdesk, Chat & FAQ: Unify Customer Support Across Channels for Shopify Plus

Gorgias Shopify Apps

Gorgias empowers Shopify Plus merchants to deliver exceptional customer service by centralizing all support channels into a single, powerful platform. If you're struggling to manage customer inquiries across multiple touchpoints, Gorgias offers a comprehensive solution.

Highlighted features:

  • All-in-one helpdesk for managing all support channels.
  • Seamless integration with Shopify to view order details.
  • Automation features for streamlining responses.
  • Personalized customer service with customer data.

Who It's Best For:

  • Shopify Plus merchants handling high volumes of customer inquiries
  • Multi-channel retailers seeking to consolidate customer support operations
  • E-commerce businesses looking to improve response times and customer satisfaction

Pricing:

  • Basic: $60/month (350 tickets)
  • Pro: $360/month (2,000 tickets)
  • Advanced: $900/month (5,000 tickets)
  • Enterprise plans available for higher volumes

Rating: 4.2/5/700+ Reviews

Pros:

  • Streamlines customer support across multiple channels
  • Powerful automation capabilities save time and improve response consistency
  • Deep Shopify integration enhances order management efficiency

Tour Striker Inc from United States, after 3 years using Gorgias reviewed: "We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are."

Cons:

  • Some users report occasional technical issues requiring updates
  • Phone queue functionality may need improvement
  • Higher-tier plans can be costly for smaller businesses

HAUTTIEF who has been using Gorgias for 3 years reported:
"The service lacks a proper spam filter. I can’t block email addresses or mark emails as spam. Additionally, I’ve been getting charged twice for months, paying €160 monthly instead of the expected amount. Unfortunately, I can’t recommend it."

Best Shopify Plus Apps for Revenue Growth

This Shopify Plus app geared towards boosting conversions, optimizing marketing, and maximizing recurring revenue.

Recharge Subscriptions: Boost Recurring Revenue with Flexible Subscription Management

Recharge Subscriptions

Recharge enables Shopify Plus merchants to easily set up and manage subscription-based business models, increasing customer lifetime value and predictable revenue streams.

Highlighted features:

  • All-in-one subscription solution
  • No-code customer portals for maintaining brand consistency
  • Retain customer
  • Sell curated product bundles, or let shoppers customize their own
  • Single checkout process no matter the contents of the cart

Who It's Best For:

  • Shopify Plus merchants looking to implement or optimize subscription-based models
  • E-commerce businesses in industries like beauty, food & beverage, or health & wellness
  • Retailers seeking to increase customer lifetime value and recurring revenue

Pricing:

  • Standard: $39/month + 1% of subscription sales
  • Pro: $399/month + 1% of subscription sales
  • Enterprise: Custom pricing for high-volume merchants
  • Rating: 4.6/5 (based on 1,000+ reviews on the Shopify App Store)

Pros:

  • Highly flexible subscription management options
  • Robust customer portal for self-service
  • Excellent analytics for optimizing subscription strategies

Cons:

  • Percentage fee on subscription sales can be significant for high-volume merchants
  • Some users report a learning curve for advanced features
  • Limited customization options on lower-tier plans

Custom Coffees store owner from Australia with 4 years of using Shopify and Recharge left a public fair review: "The system works fine, but updating existing subscriptions is annoyingly difficult. The help files need to be rewritten and aimed at 'mum and dad' users (which I would imagine would be the bulk of your clients) and clearly step by step explain the process."

Best Data & Analytics Apps for Shopify Plus

Here're the 2data and analytic apps tailored Shopify Plus with large database and looking for leveraging them for optimal customer experience and revenue growth:

Triple Whale: AI-Powered Analytics for Data-Driven E-commerce Growth

Triple Whale

Despite of being a new app on Shopify App Store, Triple Whale empowers Shopify merchants with advanced analytics and AI-driven insights to optimize their marketing spend and boost revenue. In addition to tracking ad performance, Triple Whale integrates with Shopify tracking apps to provide a complete view of customer behavior, ensuring better data-driven decisions.

Highlight Features:

  • Unified marketing dashboard that centralizes data from all marketing channels in one place. Unlike other analytics tools, Triple Whale provides a holistic view of marketing performance across platforms
  • AI-Powered attribution that uses machine learning to accurately attribute sales to marketing efforts, which outperforms last-click attribution models used by many competitors
  • Predictive analytics based on historical data and trends, forward-looking capability is rare among e-commerce analytics tools
  • Custom Pixel to tracks customer behavior more accurately than standard pixels. It provides deeper insights into the customer journey compared to basic analytics solutions

Who It's Best For:

  • Shopify merchants spending $5k+ monthly on advertising
  • E-commerce businesses looking to optimize their marketing ROI
  • Brands seeking data-driven insights to scale their operations

Pricing:

  • Founders Dash: Free

  • Growth: $1290/year

  • Pro: $1,990/year

  • Premium: $2790/year

Rating: 3.9/5/80+ Reviews

Pros: 

  • One-stop-shop analytics dashboard
  • Simplifies data, easy to understand
  • Easy for non-technical people

Cons:

  • Inaccurate Reporting/Bugs: Multiple users complain about inaccurate data reporting, particularly concerning shipping costs, ROAS (Return on Ad Spend), and profit calculations.

A fair public reviews in their Shopify App Store: "Crazy expensive for software that breaks every week. Tracking tool is good, everything else sucks
+ they bump the price frequently"

BR - Better Reports: Customizable Analytics for Shopify Stores

BR - Better Reports for Shopify store data analytics

BR - Better Reports offers Shopify merchants powerful reporting and analytics capabilities to gain deeper insights into their store's performance. If you're finding Shopify's native reporting tools limiting, BR - Better Reports provides a more comprehensive solution.

Highlight Features:

  • Custom Report Builder that provides tailored reports, offering more flexibility than Shopify's built-in reporting tools
  • Automated Report Scheduling: Set up reports to be automatically sent via email or to Google Sheets
  • Multi-Store Reporting to analyze data across multiple Shopify stores in one place. This consolidated view is not available in many other reporting apps
  • Expert assistance not typically offered by reporting tools

Who It's Best For:

  • Shopify merchants seeking more detailed insights than native tools provide
  • E-commerce businesses needing to automate their reporting processes
  • Brands looking for customized reporting solutions without hiring a developer

Pricing:

  • Basic Shopify: $19.90/month
  • Shopify: $39.90/month
  • Advanced Shopify: $149.90/month
  • Shopify Plus: $299.90/month

Rating: 4.9/5 (1,100 reviews on the Shopify App Store)

Pros:

  • Robust reporting capabilities beyond Shopify's default.
  • Time-saving automated and customizable reports.
  • Useful for detailed analyses and compliance needs.
  • Intuitive interface (easy to customize reports).
  • Fast and reliable performance.
  • Quick turnaround on custom report requests.
  • Outstanding customer service.

UK Needle & Thread Holding LTD shop owner with over 4 years of using the app reviewed: "App is really easy to use and gives good insight into data. Customer service team are very helpful and quick to respond! Claudia was great at helping me to set up reports."

Cons:

  • Can seem daunting at first.
  • (Implied) May not always get the exact data needed.

This app received only 3 1-start reviews and not one since 2024.

Best Shopify Plus Apps for Global Expansion

Expand your reach to international markets with these Shopify Plus apps, providing multi-currency support, AI-powered translation, and optimized global shipping solutions.

Hextom: Translate & Currency for Global Expansion

Hextom: Translate & Currency for Global Expansion


Hextom: Translate & Currency (also known as "Translate My Store") provides real-time multi-currency conversion and AI-powered translation for Shopify stores.

Highlight Features:

  • Multi-currency support for 180+ currencies, integrated with Shopify Markets & checkout
  • AI-powered translation (using ChatGPT-4, Claude 3, and Google AI) for 130+ languages
  • Visual editor for translating text from 200+ 3rd party apps
  • Image & alt-text translation to display images in customers' languages
  • Currency & language switcher with auto-detect geolocation, compatible with 230+ themes

Who It's Best For:

  • Shopify merchants looking to expand globally
  • Stores needing multi-language and multi-currency support
  • Businesses wanting to integrate translations with third-party apps

Pricing:

  • Free plan available
  • Basic: $9.99/month
  • Pro: $19.99/month
  • Business: $49.99/month

Rating: 4.8/5 (2,600+ reviews on the Shopify App Store)

Pros:

  • Enhances international customer accessibility.
  • Effective translation and currency conversion.
  • User-friendly interface.
  • Responsive and efficient customer support (helpful and patient).
  • Accurate translations and reliable currency adjustments.

Sago from Canada with more than 3 years of experience in eCommerce reviewed: "Perfect App, customer service is very good and always available in a few minutes to help you resolve issues. I definitely recommend"

Cons

Bugs and Malfunctions: Some users report that the app doesn't function correctly, with issues ranging from translation errors and currency conversion problems.

MADPOSTER store owner after 9 months of using Hextom reviewed: 
"I had so many issues with this app
the app has so many bugs
Translation didn't work ai translation works one day and not the other day
Currency same issue"

Easyship - All in One Shipping for Global Shipping

Easyship - All in One Shipping for Global Shipping

Easyship is a comprehensive shipping solution for Shopify merchants, offering global shipping management capabilities.

Highlight Features:

  • Sync orders, automate workflows, and print labels for simplified shipping
  • Compare rates from 250+ carriers worldwide, including UPS, FedEx, USPS, & DHL
  • Display cheapest and fastest shipping rates at checkout to increase sales
  • Flexible insurance coverage for domestic and international orders
  • Customized branding and easy returns management

Who It's Best For:

  • Shopify merchants handling global shipping
  • Businesses looking to optimize shipping costs and processes
  • Stores wanting to enhance customer experience with branded shipping

Pricing:

  • Free plan available
  • Plus: $29/month
  • Premier: $69/month
  • Scale: Starting at $99/month (based on shipment volume)

Rating: 4.2/5 (444 reviews on the Shopify App Store)

Pros:

  • Comprehensive shipping solutions streamline fulfillment (time savings).
  • Multiple shipping options at checkout improve customer satisfaction.
  • User-friendly interface (easy to use).
  • Responsive customer support.
  • Good rates for international deliveries.

Cons:

  • Local postal services are more expensive than using them directly.
  • Hiccups along the way (with global shipping).

Additional Essential Shopify Apps For Your Plus Store

Judge.me Product Reviews App

Easyship - All in One Shipping for Global Shipping

Judge.me empowers Shopify merchants to boost sales with social proof by collecting and displaying unlimited product reviews and ratings. It offers a fully customizable and easy-to-use platform to build customer trust.

Highlight Features:

  • Unlimited photo and video reviews via automated emails
  • Eye-catching star ratings, store reviews, and carousel widgets
  • Sync reviews to the Shop app and push ratings to Meta, X, and Google Shopping
  • Import reviews from Amazon, Etsy, Loox, and Yotpo
  • Send coupons and referrals to encourage repeat purchases

Who It's Best For:

  • Shopify businesses of all sizes looking to grow sales with social proof
  • Stores wanting a fully customizable and easy-to-use review app
  • Merchants seeking to drive traffic and reduce ad costs

Pricing:

  • Forever Free: Unlimited review requests
  • Awesome: $15/month

Rating: 5.0/5 (40,524 reviews on the Shopify App Store)

Pros:

  • Highly Customizable: Users appreciate the flexibility in displaying reviews.
  • Excellent Customer Support: Many merchants highlight the responsive support team, with more than 40,000 5-star reviews, it its undoubtable!

VitaHustle store owner with over 6 years of using Judge.me stated: "Super easy to use, helps us collect and showcase reviews effortlessly. The automation is great, and support is always quick to help. Highly recommend!"

Cons:

  • Learning Curve for Advanced Features: Some users report needing time to fully utilize all features.
  • Occasional Import Issues: A few merchants experienced challenges when importing reviews from other platforms.

Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Smile.io allows merchants to turn first-time customers into loyal advocates with a customizable loyalty and rewards program. The app is designed to increase sales and repeat purchases, save on acquisition costs, and boost brand loyalty.

Highlight Features:

  • Points and VIP status for rewarding every order
  • Rewards for social activity on Instagram, TikTok, and Facebook
  • Points bonus events to drive sales
  • Integrations with Klaviyo, Gorgias, Judge.me, and more
  • Performance optimization insights to improve your loyalty program

Who It's Best For:

  • Shopify businesses seeking to increase customer retention and loyalty
  • Stores wanting to reward customers for purchases and social engagement
  • Merchants looking for a customizable loyalty program with easy integrations

Pricing:

  • Free to install: Up to 200 monthly orders
  • Starter: $49/month (Up to 500 monthly orders)
  • Growth: $199/month (Includes 2,500 monthly orders)
  • Plus: $999/month (Includes 7,500 monthly orders)

Rating: 4.6/5 (6,599 reviews on the Shopify App Store)

Pros:

  • User-Friendly Interface: Many users find the app easy to set up and navigate.
  • Effective Customer Retention Tool: Users report increased repeat purchases due to effective loyalty strategies.

Een Kleine Wereld store owner left a great review: "Easy to use, easy to adjust and our customers use the app with a "smile". I had some questions about users and customer service has been a great help."

Cons:

  • Limited Free Plan Features: Some users feel the free plan lacks essential features needed for effective loyalty programs.
  • Higher Costs for Larger Businesses: Pricing can escalate quickly as order volume increases.

Willdesk: Live Chat & AI Chatbot

Willdesk: Live Chat & AI Chatbot

Willdesk by Channelwill powers e-commerce support with AI automation and unifies customer communication channels, helping Shopify merchants resolve issues faster and enhance brand loyalty.

Highlight Features:

  • AI-Powered Customer Service: Uses GPT-4 to automate responses for order tracking, returns, cancellations, and address updates.
  • Omnichannel Ticketing System: Integrates email, live chat, and social media (Instagram/Messenger/WhatsApp) into a single help desk.
  • Smart Workflow Builder: Automates cart recovery, proactive engagement, ticket routing, and FAQ responses.
  • Branded Self-Service: Offers a customizable Help Center, widget, and FAQ pages.
  • Customer Insights: Provides a complete customer index and integrates with Klaviyo, Mailchimp, and SMSBump.

Who It's Best For:

  • Shopify merchants looking to automate customer service and reduce support costs.
  • Businesses seeking to improve customer engagement and brand loyalty.
  • Stores needing multi-language support and integration with popular marketing apps.

Pricing:

  • Free: Unlimited agents, 1 store, 20 conversations.
  • Starter: $16.90/month (100 conversations).
  • Basic: $42.90/month (500 conversations).
  • Pro: $149.90/month (2000 conversations).

Rating: 4.9/5 (800 reviews on the Shopify App Store)

Pros:

  • User-Friendly Interface: Many merchants value the app for its easy setup and intuitive design.
  • Responsive Customer Support: Users appreciate the availability and helpfulness of the support team.
  • Cost-Effective Solution: The free version offers robust features for enhancing customer service efficiency.

PIDZOOM store owner, after 1 year using the app briefly reviewed: "Easy to set up, good to use. Great customer service."

Cons:

  • Conversation Limits: The free and lower-tier plans have limits on the number of conversations.
  • Feature Limitations: Some advanced features are only available on higher-priced plans.
  • Still not able to manage all channels in one inbox.

LP Metal Detecting from United Kingdom left the app after 30 minutes using the app: "Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger'.

This is untrue, WD does not support Whatsapp integration.

Live chat with Mariadel​ confirmed this."

How to Choose the Right Shopify Plus Apps for Your Store

how to choose the right shopify plus apps.png

With the abundance of available apps, how can you ensure you're selecting a high-quality one that precisely caters to your store's requirements? Here are some tips that can help you choose the best Shopify Plus app for your store

Evaluating Your Store's Requirements for Shopify Plus Apps

To select the ideal Shopify Plus apps for your enterprise e-commerce store, start by conducting a thorough assessment of your business needs. Analyze your current performance metrics, identify areas for improvement, and prioritize your goals. Consider factors such as conversion rates, customer retention, order fulfillment efficiency, and multichannel selling capabilities.

Evaluate your existing tech stack and determine where additional functionality could enhance your operations. By understanding your store's unique requirements, you'll be better equipped to choose apps that align with your business objectives and drive growth in the competitive Shopify Plus ecosystem.

Assessing app choices

When evaluating app options, prioritize those that align closely with your store’s needs. Look for apps with high ratings, positive reviews, and a track record of reliability. Consider factors such as pricing, features, support, and compatibility with your existing tools. Remember to assess the long-term value an app can bring to your store.

Evaluating App Features and Compatibility

Examine each app's features and how they address your specific needs. Ensure compatibility with Shopify Plus and your existing integrations. Look for apps that offer scalability to support your business growth. Consider specialized apps designed for high-growth merchants, such as B2B functionality, wholesale channels, and advanced analytics tools. Prioritize apps that enhance customization, automation, and performance to maximize your store's potential.

Utilize demonstrations and free trial opportunities

One best way to save money and time is to take advantage of demo versions and free trial periods offered by Shopify Plus apps. This allows you to test the functionality, user interface, and compatibility firsthand before committing. During the trial period, assess how well the app integrates with your store and whether it delivers the expected results. Utilizing free trials can help ensure the apps provide a seamless shopping experience, meeting customer expectations and addressing issues related to delivery options.

Considering Pricing and ROI

Evaluate the cost of each app against its potential return on investment. Consider both the immediate expenses and long-term value. Look for apps that offer features like reduced transaction fees, improved checkout processes, or marketing automation to boost sales and reduce costs. Remember that while some apps may seem expensive, their ability to increase conversions and streamline operations can lead to significant ROI over time.

Reading User Reviews and Case Studies

Explore user reviews and case studies from other Shopify Plus merchants to gain insights into real-world app performance. Look for success stories that align with your business goals. Pay attention to factors like ease of use, customer support quality, and tangible results achieved by other stores. This research can help you identify apps that have proven track records in boosting conversions and driving growth for businesses similar to yours.

Final words

By leveraging powerful Shopify Plus apps designed for customer experience optimization, operational efficiency, revenue growth, and global expansion, you can streamline processes, boost sales, and improve customer satisfaction. 

The insights provided in this article serve as a comprehensive guide to navigating the vast landscape of Shopify Plus apps, ensuring that you make informed decisions that align with your business goals. As you explore the recommended apps, remember to assess your unique needs and consider factors such as pricing, features, and user reviews to find the perfect fit for your store.

Shopify Plus Apps FAQ

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